1800 Contacts offers a variety of positions that allow professionals to contribute from home while supporting a leading vision care company. These roles span customer service, technical support, and healthcare-related administrative tasks.

Working from home with 1800 Contacts means joining a team that values flexibility, work-life balance, and meaningful customer interaction.

Key benefits of working remotely for the company include:

  • Competitive hourly wages and performance bonuses
  • Health, dental, and vision insurance coverage
  • Paid training and career advancement programs

Most remote roles require:

  1. Stable internet connection with minimum speed requirements
  2. Availability during specific time blocks (including weekends)
  3. Comfortable workspace with minimal distractions
Position Schedule Location Requirement
Customer Support Agent Full-time, rotating shifts Within the United States
Prescription Verification Specialist Part-time evenings Remote, specific states only

Available Remote Job Roles at 1-800 Contacts

1-800 Contacts offers a range of telecommuting roles tailored to support its mission of simplifying vision care. These opportunities span customer service, technology, and business operations. Many of these positions enable employees to contribute effectively from home while maintaining high service standards.

Remote roles are often structured to support flexibility, accommodating both part-time and full-time schedules. Some positions may require specific technical setups or training sessions conducted online to align with the company’s operational procedures.

Main Categories of Work-from-Home Opportunities

  • Client Support: Representatives handle phone, chat, or email inquiries regarding orders, prescriptions, and returns.
  • Technical Services: Roles in IT support and software development allow engineers and developers to maintain and improve internal systems.
  • Sales & Marketing: Digital marketing analysts, SEO specialists, and campaign managers often work remotely to manage online strategies.
  • Operations & Logistics: Positions include remote order processors and quality assurance auditors.

Some remote roles may require residency in specific U.S. states due to tax and legal regulations.

Position Department Work Arrangement
Customer Support Specialist Client Services Fully Remote
Full Stack Developer Technology Remote with Occasional Onsite
Email Marketing Manager Marketing Remote
  1. Ensure home internet speed meets company minimums for call and video quality.
  2. Be available for virtual team meetings and performance reviews.
  3. Follow all security and privacy protocols for handling customer data remotely.

How to Apply for a Work From Home Job at 1-800 Contacts

Remote positions at 1-800 Contacts typically include customer support and sales-related roles. These jobs offer full-time opportunities with competitive hourly pay and benefits such as health insurance and paid time off.

To increase your chances of landing a remote position, it’s important to understand the application process and meet the necessary technical and professional qualifications. Below is a step-by-step guide along with a summary of key job requirements.

Steps to Submit Your Application

  1. Visit the official careers page of the company.
  2. Filter job listings using the "Remote" or "Work From Home" tag.
  3. Click on a job title to view detailed responsibilities and requirements.
  4. Prepare a resume that highlights experience in customer interaction or call center environments.
  5. Submit your application directly through the job portal.

Tip: Ensure your resume includes specific metrics like call resolution times or customer satisfaction scores to stand out.

  • Applicants must be based in the United States.
  • Reliable high-speed internet and a quiet workspace are mandatory.
  • Previous experience in remote support or sales is preferred.
Requirement Details
Availability Full-time, including evenings and weekends
Training Paid virtual training for 4–6 weeks
Tools Provided Company supplies computer and headset

Essential Skills for Remote Positions at 1-800 Contacts

Remote roles at 1-800 Contacts demand more than just a home office setup. These positions require a combination of technical proficiency, customer service expertise, and disciplined work habits. Applicants are expected to manage multiple digital tools while maintaining high levels of accuracy and empathy in every customer interaction.

Whether the role involves customer support, order processing, or virtual sales assistance, candidates must demonstrate a strong foundation in communication, digital literacy, and self-management. Below is a breakdown of the most critical skills for success in remote opportunities at the company.

Key Competencies and Technical Requirements

  • Verbal and Written Communication: Clear, professional English communication is essential for resolving customer concerns efficiently.
  • CRM and Order Systems Proficiency: Experience using platforms like Salesforce, Zendesk, or proprietary tools to log and manage interactions.
  • Problem Solving: Ability to quickly assess customer needs and identify appropriate solutions.
  • Multitasking in Digital Environments: Comfort navigating between chat, email, and internal knowledge bases during live sessions.
  • Data Entry Accuracy: Precision in entering prescription details, payment information, and order specifications.

Candidates must have a stable internet connection, a distraction-free environment, and be able to work scheduled shifts, including evenings and weekends.

  1. Time Management: Strict adherence to remote schedules and accountability for task completion.
  2. Emotional Intelligence: Ability to handle sensitive customer interactions with empathy and patience.
  3. Adaptability: Willingness to learn new software systems and respond to process updates.
Skill Area Examples
Software Tools CRM platforms, video conferencing apps, internal tracking systems
Customer Support Live chat handling, order corrections, account troubleshooting
Self-Governance Meeting deadlines, shift logging, personal accountability

What Is the Hiring Process Like for Remote Employees?

Joining the virtual team of this contact lens provider involves a structured multi-step process designed to evaluate both technical readiness and customer service aptitude. Applicants should be prepared for a digital-first experience, including video interviews and online assessments tailored to remote work scenarios.

The company places a strong emphasis on communication skills, technical setup at home, and alignment with its customer-first culture. Candidates are expected to demonstrate their ability to work independently, manage time effectively, and handle customer interactions in a high-paced environment.

Step-by-Step Overview of the Remote Hiring Process

  1. Application Submission: Candidates apply through the official careers portal, uploading a resume and answering role-specific questions.
  2. Online Assessment: Includes typing speed tests, scenario-based problem solving, and behavioral evaluations.
  3. Video Interview: Conducted via Zoom or similar platforms, focusing on interpersonal skills and remote work compatibility.
  4. Technical Check: Review of the applicant’s home office equipment, including internet speed and workspace setup.
  5. Final Review: HR and team leads make the final decision based on cumulative performance throughout the process.

Tip: Ensure your internet connection meets at least 25 Mbps download speed and that you have a noise-free workspace.

  • Applicants must be legal residents of the states where the company is authorized to employ remote staff.
  • Customer service experience is strongly preferred but not always required.
  • Training is paid and delivered virtually over a period of several weeks.
Phase Purpose Expected Duration
Application Initial screening of qualifications 1–2 days
Assessment Evaluate skills and situational responses 1–3 days
Interviews Determine cultural and technical fit 3–5 days

What Equipment and Tools Are Provided for At-Home Workers?

Remote employees in customer support and order fulfillment roles receive a comprehensive set of tools to ensure they can perform efficiently from their home office. The company supplies all essential hardware, eliminating the need for personal tech investment. This not only standardizes performance across the team but also simplifies onboarding and technical support.

The equipment package typically includes devices and peripherals necessary for voice communication, data entry, and secure access to internal systems. All technology provided is pre-configured and ready to use, with IT support available for setup and troubleshooting.

Standard Equipment Package

  • Business-grade laptop with updated OS and pre-installed software
  • External monitor for multitasking and ergonomic setup
  • USB headset with noise-canceling microphone
  • Company-approved keyboard and mouse
  • Webcam for virtual team meetings

All devices come with pre-configured security protocols, including VPN access and antivirus protection.

Connectivity and Workspace Requirements

  1. Stable internet connection with at least 25 Mbps download speed
  2. Private, distraction-free workspace
  3. Power backup (recommended but not provided)
Tool Provided Purpose
Laptop Yes Daily work operations
Headset Yes Customer interaction
Internet Service No Must meet speed requirement

How 1-800 Contacts Ensures Effective Remote Onboarding and Training

New team members joining 1-800 Contacts remotely experience a structured and engaging onboarding process designed to mirror the in-office experience. The company leverages interactive digital platforms to deliver essential training content while maintaining high engagement through live sessions and real-time feedback loops.

All virtual onboarding programs are tailored by department, ensuring that employees receive role-specific knowledge from day one. The support structure includes dedicated mentors, daily check-ins, and simulation tools that replicate real customer service interactions.

Core Components of Remote Training

  • Live virtual classrooms: Real-time training led by experienced instructors using video conferencing tools.
  • Mentorship pairing: Every new hire is assigned a mentor for personalized guidance and peer support.
  • Interactive modules: Self-paced learning tools with quizzes, tutorials, and gamified content.
  • Performance tracking: Progress monitored via internal LMS (Learning Management System) dashboards.

Remote hires complete a 2-week structured onboarding program that includes over 20 hours of live instruction and 10+ practical simulations.

  1. Access welcome materials via secure portal.
  2. Attend daily orientation sessions.
  3. Complete role-based assignments in simulation environment.
  4. Receive weekly progress evaluations.
Tool Purpose
Zoom Live training and team meetings
Lessonly Interactive course delivery
Slack Peer communication and mentor access
Zendesk Sandbox Customer interaction simulations

Work Schedules and Time Commitments for Remote Positions

For remote positions at 1800 Contacts, the work schedules can vary depending on the specific role and department. The company offers flexibility, but there are still some important considerations to ensure productivity and collaboration across teams. Understanding the time expectations and how they align with personal preferences is key to a successful work-life balance when working from home.

Generally, remote employees can expect to follow standard business hours, but flexible scheduling options are also available. Some roles may have fixed shifts, while others allow employees to choose their hours within a set range. It’s important for prospective candidates to understand the degree of flexibility and whether weekend or evening hours may be required.

Key Details of Remote Work Schedules

  • Standard Hours: Most remote roles operate on a 40-hour work week with 8-hour shifts. These are typically aligned with regular business hours, but there may be some variations.
  • Flexible Shifts: Certain positions offer flexible scheduling, allowing employees to work during their most productive times, as long as key responsibilities are met.
  • Weekend and Evening Shifts: Some departments may require employees to work evenings or weekends, particularly in customer service or technical support roles. This is usually communicated upfront.
  • Overtime: While standard hours are the norm, overtime may be required in peak seasons or during specific projects. Employees are compensated for additional hours worked.

It's essential to confirm the specific hours and flexibility options for each remote position before accepting an offer to ensure alignment with personal schedules.

Time Commitment Expectations

Role Type Weekly Hours Flexibility
Customer Service 40 hours Limited flexibility, occasional evenings or weekends
Technical Support 40 hours Some flexibility, evening and weekend shifts may apply
Sales 40 hours High flexibility, ability to set personal hours

How Is Performance Measured for Remote Team Members?

Evaluating the effectiveness of remote workers involves various key performance indicators (KPIs) that are tailored to specific roles and responsibilities. Regular monitoring and clear expectations are vital in ensuring team members are aligned with company goals. Since remote work limits direct supervision, performance measurement focuses heavily on deliverables, quality of work, and collaboration within the team. Managers utilize several tools to track progress and ensure productivity is maintained without compromising flexibility.

Effective performance assessment for remote teams typically involves a mix of quantitative and qualitative data. Here are some key aspects that companies consider when evaluating their remote workers:

Key Metrics for Remote Worker Evaluation

  • Task Completion Rate: How frequently a remote worker meets deadlines and completes assigned tasks.
  • Quality of Work: Assessing the accuracy and standard of the completed tasks, ensuring they meet company expectations.
  • Communication: How well a remote employee communicates with team members and management, including responsiveness and clarity.
  • Collaboration: The ability to work effectively with other team members in virtual environments.

Performance metrics should reflect the unique circumstances of remote work and not simply mirror office-based evaluations. Flexibility is key to supporting team members while ensuring accountability.

Measurement Tools and Techniques

  1. Time Tracking Software: Tools like Toggl and Harvest help track time spent on tasks, offering insights into individual productivity levels.
  2. Project Management Systems: Platforms like Asana or Trello allow managers to monitor task progress and adjust workloads as necessary.
  3. Feedback Surveys: Regular surveys help measure employee engagement, satisfaction, and any potential roadblocks they face.
Tool Purpose Frequency
Time Tracking Software Measures time spent on tasks Daily/Weekly
Project Management Software Tracks task completion and collaboration Ongoing
Feedback Surveys Assesses employee satisfaction Monthly/Quarterly